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At RHB Bank, we believe in providing the highest level of
customer service.
In doing so, we very much value your feedback to help us improve
our
services. Whatever your complaint may be, please fill in the
form below
and we shall make every effort to attend to it.
In the event you have lodged a complaint with us at RHB Bank
and you are not satisfied with the outcome, you may refer
the complaint to Financial Mediation Bureau (FMB) by writing
to:
THE FINANCIAL MEDIATION BUREAU
Level 25
No 4, Jalan Sultan Sulaiman
50000 Kuala Lumpur
Tel : 03-22722811
Fax : 03-22745752
www.fmb.org.my
SCOPE
Please note that FMB handles complaints and disputes relating
to the following:
- Banking/Financial related
- Personal Loans or Personal Financing-i
- Housing Loans or House Financing-i
- Automated Teller Machine (ATM)
- Cash deposit machine
- Credit/Charge Card or Credit/Charge Card-i
- Hire Purchase or Hire Purchase-i
- Savings Account or Savings Account-i
- Current Account or Current Account-i
- Fixed Deposit or
General/Special/Specific investment account-i
- Remittances
- Electronic Banking
- Internet Banking
- Insurance/Takaful related
In addition, with respect to insurance and takaful related
disputes, FMB can help with all disputes between policyholders/certificate
holders/claimants and their own or third party insurers/takaful
operators.
JURISDICTION
For complaints, disputes or claims involving a financial loss,
the amount claimed should not exceed the following :
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Banking/financial related:
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RM100,000 (except for fraud cases involving payment
instruments, credit cards, charge cards, ATM cards
and cheques for which the limit is not more than
RM25,000)
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Insurance/takaful related:
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RM200,000 (Motor and fire insurance/takaful)
RM100,000 (Others)
RM5,000 (3rd party property damage)
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EXCLUSION
The FMB will not consider complaints, disputes or claims relating
to general pricing, product policies or services of the members,
credit decisions (approval, rejection and rescheduling of
loans), fraud cases (other than for fraud cases involving
payment instruments, credit cards, charge cards, ATM cards
and cheques for which the limit is not more than RM25,000),
cases which are time barred or more than 6 years and cases
that have been or are referred to the court and/or for arbitration.
EFFECT
Award or decision of the FMB is binding on the institutions
but not the complainant.
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