At RHB Bank, we believe that you are our priority. Whatever plans or services that we implement, we ensure that they are to your benefit and convenience. Here is our promise to you.
SAFE AND SECURE OPERATIONS
Security is of utmost importance to us. At RHB Bank, we are committed to protecting the security of the operations of Internet Banking. Our site utilises commercially proven security hardware and software products, network and application infrastructure.
Users are advised not to share their user ID and password with other individuals; should never display their account information in an area visible to others; and users' PC should never be left unattended when they are logged onto the Bank's website.
CONFIDENTIALITY OF CUSTOMER INFORMATION
RHB Bank respects every customer's right of privacy and security of information. As such we maintain the latest security standards to ensure total confidentiality of customers' account details. We will safeguard according to strict standards of security and confidentiality on any customer information our customers share with us. Only authorised staff of RHB Bank can have access to customer information·
RELIABILITY AND QUALITY OF SERVICES
RHB Bank is committed in providing the highest standards of services and ensures all employees involved in providing the Internet Banking Services are fully trained and conversant in matters pertaining to Online Financial Services. RHB Bank also adopts proven technology to ensure reliable and high quality of products and services provided.
TRANSPARENCY OF PRODUCTS AND SERVICES
RHB Bank shall ensure in the best possible way that information on all products and services are transparent and not misleading. RHB Bank also ensures users of fair and accurate disclosure at all times.
PROMPT RESPONSE OF ENQUIRIES AND COMPLAINTS
RHB Bank constantly strives to maintain the highest level of services and welcomes any feedback which will help us identify weaknesses or shortcoming in our products and services. If you have any questions or comments about the practices of the website, Customers can e-mail or send their feedback to ibanksupport@rhbbank.com.my.
