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CREDIT CARDS
How
do I apply for a credit card via rhbbank.com.my?
SignOn to rhbbank.com.my
and click on the "New Application" link on the left navigation
panel. Select "Loan/Financing", and the required type
of credit card application. Fill in the necessary details on the
applicaton form. Click on the "Submit" button once you're
done.
If you are not
a registered Internet Banking user, you will be able to find the
application form under our Consumer Banking section.
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Do
I need to visit the branch to provide my specimen signature?
For online applications,
you do not need to provide your specimen signature. We will re-use
your signature specimen from your existing RHB Bank account. Just
tell us which account we should refer to when you apply online.
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Do
I need to submit any supporting documents?
For online applications,
we will process your application and inform you via a secure message
if we need supporting documents. You can courier these documents
to us.
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How
long will it take for me to know whether my application has been
approved?
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For new
credit card applications, registered Internet Banking users
will be informed through our online message within 5 business
days after the application is sent.
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For new
credit card applicants (who are not already RHB Bank customers),
we will process your application within 5 business days of receiving
your application and supporting documents. We will then inform
you of the outcome of your application in a letter sent by the
Malaysian Postal System to the address provided by you.
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For supplementary
card applications, we will inform you of the outcome within
3 business days for Internet Banking customers. Other applicants
will be informed by post.
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Additional
card and card upgrade applicants will be informed within 2 business
days.
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Our business
days are that which are practiced in Federal Territory and Selangor.
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Do
I need to personally visit the bank to collect the credit card?
No, for your
convenience we will courier the card directly to you. For security
reasons, the card will be blocked and cannot be used. Upon receiving
the card, you will need to call us to activate it.
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Do
I need to submit supporting documents to apply for a supplementary
card?
No supporting
documents are required if your supplementary card applicant has
an account with RHB Bank.
If the person
does not hold a RHB Bank account, you should print out the form,
fill it up, include your supplementary cardholder's signature as
well as the required supporting documents and send it to us.
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Do
we need to provide our signatures for the online supplementary card
application?
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Upon approval,
the credit card (which is disabled for security reasons) is
couriered to your supplementary card applicant together with
(a) the Cardholder Agreement and (b) a specimen signature card.
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Your supplementary
cardholder then needs to endorse the specimen card and agree
to the terms and conditions stated in the Cardholder's Agreement
and return both documents (a) and (b) to us.
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Please note
that we can only activate the card upon receiving the specimen
signature and signed Cardholder Agreement. Please allow enough
time for the documents to be returned to us before calling us
at 03-9206 8228 or the RHB Credit Card Customer Service Hotline
at 03-2032 1111 to activate your supplementary credit card.
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What
is an 'Additional Card' and who is eligible to apply for it online?
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For MasterCard
holders, you can apply for an additional VISA card.
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For VISA
card holders, you can apply for a MasterCard.
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You can
apply online if you are a registered Internet Banking user holding
a RHB Bank principal credit card.
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Do
I need to provide my signature for my online upgrade/additional
card application?
You do not have
to, as the signature on your previous card application will be used.
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Do
I need to submit supporting documents for my online upgrade/additional
card application?
No supporting
documents are required. Should there be any required, we will inform
you via a secure message.
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How
do I request to modify my credit card limit? Do I need to submit
any additional documents?
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Click on
the “Message” link on the left panel, then click on
“Credit Limit Change”. Fill in your request and click
on “Submit”.
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We will
pre-process all requests without any additional documentation
and inform you of the outcome within 2 business days via a secure
message. If we require any additional documentation, we will
inform you.
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Our business
days are that which are practiced in Federal Territory and Selangor.
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