Frequently Asked Questions

TRANSFER FUNDS- to own accounts & 3rd party accounts

• How do I start using the Transfer Funds function?
• What is the daily transaction limit to transfer funds?
• Can I use the Transfer Funds function to transfer money to accounts maintained at RHB Bank as well as at other banks?
• How do I store my favourite 3rd party accounts?
• How do I modify, reschedule or cancel my Transfer Funds transaction?
• How do I check if my Transfer Funds transaction has been successful?
• How long does it take before the account is credited?
• How do I remove the 3rd party funds transfer function?

TRANSFER FUNDS - Interbank GIRO, Cashier's Order, Demand Draf & Telegraphic Transfer

• What are the Bank Draft, Telegraphic Transfer & Interbank Giro options for?
• What is the daily transaction limit to transfer funds?
• Can I use the Transfer Funds function to transfer money to accounts maintained at other banks?
• How do I store my favourite IBG accounts?
• How long does it take before the account is credited?
• To what type of accounts can I transfer funds to, and what is the account number length for the various payment types?
• How do I decide whether to send a Cashier's Order or Demand Draft?
• What are the service charges for Bank Draft, Telegraphic Transfer & Interbank Giro?
• What are the exchange rates used for foreign bank drafts & telegraphic transfers?
• What is the Swift Code for RHB Bank?
• Can I cancel my Cashier's Order/Demand Draft?
• Can I cancel my IBG request?
• What should I do if I lose my Cashier's Order or Demand Draft
• How do I make cancellation for invalid beneficiary account?
• Who are the participating Financial Institutions for IBG?

How do I start using the Transfer Funds function?

Click on the "Transfer Funds" link on the left panel, then:

1. If you are transferring funds to your own account, click on the "My Own Account" link. If you are transferring funds to some else's account, choose the "3rd Party Account" link.
2. Fill in the details and choose between a one time transfer and a recurring transfer option.
3. If you are making repeated transfers, choose the appropriate option that is available in the "Frequency" field (weekly, monthly, etc). Then key in the total number of transfers you wish to make. Or click on the "Until Further Notice" box if it is for an indefinite period.
4. Click on the "Submit" button, to take you to the next screen where all the transfer details are displayed. Click on "Confirm" to confirm the transaction or "Cancel" to cancel payment.
5. Take note that even after scheduling your transfers, you can still chanage the future transfer details by clicking on the "Pending Transfer" link.

Note that RHB Bank has the discretion to decide which transaction is allowed to be conducted in the event that you have insufficient funds in your designated account(s).

Back to Top

What is the daily transaction limit to transfer funds?

The daily transaction limit for:-

• all 3rd party funds transfer transactions is RM5,000
• Interbank GIRO's daily transaction limit is RM5,000
• all other Remittance transactions (Telegraphic Transfer, Cashier's Order & Demand Draft) is RM5,000

Stated below are the default limits for all Internet Banking transactions for Resident accounts. However, you can make changes to the limits, as stated in the "Allowed limit change" column.

For Residents, there is no daily limit imposed on Transfer Funds transactions between your own individual and joint accounts, provided the joint accounts require authorization of any one of the account holders. Note that for RHB Bank's Internet Banking service, you will not be able to transfer funds out of joint accounts which require authorization of two or more account holders (to conduct any withdrawals).

For Non-Residents, there is no daily limit imposed on Transfer Funds transactions between your own individual accounts. However, for other Transfer Funds transactions, please click here for details on how the daily transaction limit of RM5,000 applies.

Back to Top

Can I use the Transfer Funds function to transfer money to accounts maintained at RHB Bank as well as at other banks?

Yes, you can use our Transfer Funds function to transfer money to:

• your account which is maintained at RHB Bank
• to someone else's account which is maintained at RHB Bank (3rd party account)
• to an account which is maintained at another bank (The money can be transferred to other banks within or outside Malaysia. You can choose to remit the money via Bank Draft (Cashier's Order or Demand Draft), Telegraphic Transfers or Interbank Giro).

Back to Top

How do I store my favourite 3rd party accounts?

Click on the "Manage 3rd Party" link on the left navigation link, then:

Back to Top

How do I modify, reschedule or cancel my Transfer Funds transaction?

Transfer Funds transactions scheduled and paid cannot be rescheduled or cancelled for obvious reasons.

You can reschedule, modify or cancel Pending Transfers which have been scheduled to be conducted on a future date which has yet to be transacted. To do any of the above, you need to take the following steps:

1. Click on the “Transfer Funds” link on the left panel
2. Click on the “Pending Transfer” link on the left panel
3. At the Transfers Pending screen, click on the appropriate “Transfer From” account number.
4. You will be taken to the “Modify Transfers Pending” screen, where you can change the transfer date, modify the transfer amount, adjust the number of transfers remaining (if it is a Recurring transfer), the frequency (i.e. weekly instead of monthly) and Delete the specific payment. You can also change the account that you want to “Transfer From”. You cannot change the account number you want to “Transfer to” (as this means you want to change whom you are transferring funds to) – you will have to either Delete this Funds Transfer transaction or set up a new Funds Transfer transaction.
5. You will need to repeat Steps (a) to (d) for other Pending Transfers.

Please note that the Pending payment screen will always display details of the next payment due plus the remaining number of payments scheduled. E.g., if you have scheduled 20 insurance premium payments for the next 20 months, the screen will display details for the next payment date and state that another 19 similar payments have been scheduled.

Also, note that RHB Bank has the discretion to decide which transaction is allowed to be conducted in the event that you have insufficient funds in your designated account(s).

Back to Top

How do I check if my Transfer Funds transaction has been successful?

After your Transfer Funds transactions have been conducted, you will not receive notification of your payment status unless the transaction has failed. Note that for Non Residents, transfers are allowed, subject to certain restrictions which are stated here.

To check for successful Transfer Funds transactions, you will need to check by clicking on "My Accounts", then click on the account you made the fund transfer transaction from. The transaction history will display the Transfer Funds transactions with the description “Transfer” (for transfers to or from your own accounts) or “Funds Tfr” (for transfers to 3rd Party accounts).

To check for unsuccessful transactions, click on the “Transfer Funds” link on the left panel, then click on the “View Alerts” link. The screen will display all unsuccessful payments over the past 120 days.

1. Take note that the description “Processing”, “Unfunded” or “Error” status means there is a problem with your transaction, and you can check out the details by clicking on the account number on the appropriate transaction line.
2. “Processing” status means the bank computer systems are currently conducting the transactions as instructed by you. Please SignOn later to check if the transaction has been successful.
3. “Funding” status means you did not have enough funds in your designated account to make the payment(s).
4. "Error" status means you have keyed in a wrong account to transfer the funds to.

Note that RHB Bank has the discretion to decide which transaction is allowed to be conducted in the event that you have insufficient funds in your designated accounts(s).

Back to Top

How long does it take before the account is credited?

Back to Top

How do I remove the 3rd party Transfer Funds function?

You can do this by changing your daily transaction limit to 0 by clicking on the "My Profile" link.

Back to Top