Frequently Asked Questions

TRANSFER FUNDS - Interbank GIRO, Cashier's Order, Demand Draf & Telegraphic Transfer

• What are the Bank Draft, Telegraphic Transfer & Interbank Giro options for?
• What is the daily transaction limit to transfer funds?
• Can I use the Transfer Funds function to transfer money to accounts maintained at other banks?
• How do I store my favourite IBG accounts?
• How long does it take before the account is credited?
• To what type of accounts can I transfer funds to, and what is the account number length for the various payment types?
• How do I decide whether to send a Cashier's Order or Demand Draft?
• What are the service charges for Bank Draft, Telegraphic Transfer & Interbank Giro?
• What are the exchange rates used for foreign bank drafts & telegraphic transfers?
• What is the Swift Code for RHB Bank?
• Can I cancel my Cashier's Order/Demand Draft?
• Can I cancel my IBG request?
• What should I do if I lose my Cashier's Order or Demand Draft
• How do I make cancellation for invalid beneficiary account?
• Who are the participating Financial Institutions for IBG?

What are the Bank Draft, Telegraphic Transfer & Interbank Giro options for?

This feature allows you to transfer funds to accounts maintained at other banks, within or outside Malaysia.
The 3 different methods of transferring funds include:

• Bank Draft (Cashier's Order or Demand Draft)
• Interbank GIRO
• Telegraphic Transfer

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What is the daily transaction limit to transfer funds?

The daily transaction limit for:-

• all 3rd party funds transfer transactions is RM5,000
• Interbank GIRO's daily transaction limit is RM5,000
• all other Remittance transactions (Telegraphic Transfer, Cashier's Order & Demand Draft) is RM5,000

Stated below are the default limits for all Internet Banking transactions for Resident accounts. However, you can make changes to the limits, as stated in the "Allowed limit change" column.

For Residents, there is no daily limit imposed on Transfer Funds transactions between your own individual and joint accounts, provided the joint accounts require authorization of any one of the account holders. Note that for RHB Bank's Internet Banking service, you will not be able to transfer funds out of joint accounts which require authorization of two or more account holders (to conduct any withdrawals).

For Non-Residents, there is no daily limit imposed on Transfer Funds transactions between your own individual accounts. However, for other Transfer Funds transactions, please click here for details on how the daily transaction limit of RM5,000 applies.

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Can I use the Transfer Funds function to transfer money to accounts maintained at other banks?

Yes, you can use our Transfer Funds function to transfer money to an account which is maintained at another bank (The money can be transferred to other banks within or outside Malaysia. You can choose to remit the money via Bank Draft (Cashier's Order or Demand Draft), Telegraphic Transfers or Interbank Giro).

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How do I store my favourite Interbank GIRO accounts?

Click on the "Manage IBG Accounts" link on the left navigation link, then:

• Enter the beneficiary bank, account number and name, as well as the payment type

• Click on the "Submit" button

• Preview the information displayed. If everything is correct, confirm.

• You will be taken to the list of active IBG accounts that you have saved.

• Now, when you make an IBG Funds Transfer, you will find the saved favourite account available in the dropdown box for "Favourite Beneficiary Account No".

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How long does it take before the account is credited?

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To what type of accounts can I transfer funds to, and what is the account number length for the various payment types?

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How do I decide whether to send a Cashier's Order or a Demand Draft?

Choose Cashier’s Order if your beneficiary stays in any of the following four clearing areas – Wilayah Persekutuan Kuala Lumpur, Selangor, Negeri Sembilan and Melaka. The Cashier’s Order will be treated as an outstation cheque and a commission will be imposed if it is cleared at other areas – so if your beneficiary lives outside these areas, please indicate the Demand Drafts option.

Demand Draft is a banker’s cheque. It will specify a clearing branch where the draft can be submitted for cash. You can however, choose to bank the Demand Draft into any local or foreign banks for clearance as you would any ordinary cheque.
You can also obtain Demand Drafts in foreign currencies offered at RHB Bank. For a foreign currency Demand Draft, we will assign it to be paid at our correspondent bank overseas.

Note that there is a daily cut off time for requests to be processed on the same day.

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What are the service charges for Bank Draft, Telegraphic Transfer & Interbank Giro?

You can check our Rates&Charges for the latest rates.

For Cashier's Orders, there is usually a RM2.00 service charge plus stamp duty of 15 sen. These charges may be changed without prior notice and it is best to view the latest rates from the "Rates & Charges" link on the left panel.

For Demand Drafts, there is a service fee of RM2.00 charged for amounts below RM5,000. Stamp duties and other charges (including postage) may also be imposed. These charges are all subject to change without prior notice therefore, it is best to view the latest charges at our Rates & Charges page.

Take note that all the above are also subject to courier charges as we will courier the Cashier's Orders and Demand Drafts to the recipient.

For Interbank GIRO fund transfers, RM0.50 will be charged for the first two transactions for the month for RHB Basic Savings Account (BSA) and RHB Basic Current Account (BCA). Subsequent transactions will be charged RM2.00. For transactions from all other deposit accounts, RM2.00 will be charged per transaction.

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What are the exchange rates used for foreign bank drafts & telegraphic transfers?

Exchange rates used are the rates published at the time of application submission.

Submissions received after 4.00pm will only be processed on the following business day.

Our business days are that which are practiced in Federal Territory and Selangor.

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What is the Swift Code for RHB Bank?

RHBBMYKL

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Can I cancel my Cashier's Order/Demand Draft?

You can cancel your Cashier's Order or Demand Draft by returning it to any RHB Bank branch. Your account (where the fund was drawn from) will be credited with the remittance amount after 3 business days.

For foreign currency Demand Drafts, the foreign exchange rate will be calculated based on the exchange rate on the day the Demand Draft is returned at the branch.

For lost Cashier's Orders or Demand Drafts, please click here for additional instructions.

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Can I cancel my Interbank GIRO request?

Generally we do not entertain cancellations. Cancellations are made on best-effort basis

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What should I do if I lose my Cashier's Order or Demand Draft?

A bank-issued Cashier’s Order or Demand Draft is as good as cash. If the recipient has not cashed the amount, you can report the loss at any RHB Bank branch by submitting the following documents: -

• Signed copy of Letter of Indemnity (available at Branch)
• Police Report
• Confirmation from the Beneficiary on the loss of the Cashier’s Order or Demand Draft.

On receipt of these documents, and upon confirmation by the bank that the Cashier’s Order or Demand Draft has yet to be converted into cash, the remittance amount will be refunded into the deposit account where the funds were drawn from within 3 business days.

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How do I cancel the transaction if the beneficiary account is invalid?

If you keyed-in an invalid beneficiary account number, your transfer will be rejected. The funds will be automatically credited to your account.

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Who are the participating Financial Institutions for IBG?

• Affin Bank Berhad
• Alliance Bank
• AmBank/AmFinanceBerhad
• Bank Islam Malaysia
• Bank Muamalat
• Bank Kerjasama Rakyat
• Bank Simpanan Nasional
• CIMB Bank
• Citibank
• EON Bank
• Hong Leong Bank
• HSBC
• Maybank
• MBF Finance
• OCBC Bank (Malaysia)
• Public Bank/Public Finance
• Standard Chartered Bank
• United Overseas Bank

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