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PREPAID SERVICES
IDD/STD Purchase
What
will I receive via my SMS after the online purchase?
The PIN, serial number, expiry date and for certain
brands the card number, will be sent via SMS to the handphone number
specified during the online purchase. However for DIGI Chatz amount
is automatically reloaded to the handphone number specified.
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What
does the SMS message for IDD/STD purchase look like?
Here's an example of an SMS message delivering
the PIN to your mobile phone.
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SMS PIN Release Screen - Page 1
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WHOOPS!
Thank You
TIME Kontact
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SMS PIN Release Screen - Page 2
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RCPT#: 12345678
12345678
SN#12345678
12345678
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SMS PIN Release Screen - Page 3
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Card# 123456789012
PIN : 1234
Exp Date
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SMS PIN Release Screen - Page 4
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31/12/01
Whoops! Tel:
03-21454567
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 Scroll
Down
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You can save the SMS message containing the PIN
in your mailbox.
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What are the Access Numbers that I can dial
in order to make an IDD/STD call?
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Product
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Language/City
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Access Numbers
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Chatz
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EnglishBahasa Malaysia
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1800 28 2828
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03-7118 2828
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Japanese
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1800 28 2827
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03-7118 2827
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Mandarin/Chinese
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1800 28 2826
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03-7118 2826
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Bengali
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1800 28 2825
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03-7118 2825
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TimeKontact
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Bahasa Malaysia
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1800 18 2660
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English
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1800 18 2661
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Chinese
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1800 18 2662
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P2P Taj Mahal/China
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KL
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03-2381 9688
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03-27811414
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Johor
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07-278 4244
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Penang
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04-240 2248
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04- 296 2525
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NasionCall Home
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KL/Selangor
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1800 28 1820
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03-2731 7788
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Ipoh
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05-245 2200
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Penang
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04-388 6200
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Melaka
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06-285 3406
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JB
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07-340 8488
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italk
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English/Bahasa Malaysia
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1800 87 8777
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Mandarin/Cantonese
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1800 87 8787
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Tamil/Urdu/Bangla
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1800 87 8797
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Ring Ring
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English/Bahasa Malaysia
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1800 88 1099
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REDtone NJoy
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012-231 8829
016-216 1223
019-242 0223
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What is the difference between buying an IDD
/ STD coupon and buying through RHB Internet Banking?
The difference is that there will not be any PIN given to the customer
at the time of purchase. The PIN & expiry date is delivered directly
via SMS to the mobile phone specified by you during your online
purchase. When you receive the PIN via SMS, you may save the SMS
message or write down the PIN. However for DIGI Chatz amount is
automatically reloaded to the mobile phone. There is also a feature
for PIN Retrieval in case the SMS containing the PIN is accidentally
deleted.
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What are the rates for the
IDD / STD calls?
You can check for promotional or the latest rates
with the Whoops! Helpdesk (603-2145 4567) or the Service Provider's
Helpdesk.
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TIMEKontact
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1800 38 3383
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DiGi Chatz
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016 299 0000
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P2P
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603-2381 9688
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NasionCall Home
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603-2938 6688
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iTalk
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1800 88 2882
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Ring Ring
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1800 88 2883
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What should I do if I lose
my PIN?
You can retrieve yourPIN(s) by sending the following
text message "gp XXXX" via your designated mobile phone. "XXXX"
denotes the product type (e.g. "gp chatz", "gp timekontact" or "gp
ring"). Then send the SMS request to any of the following numbers
(depending on your mobile operator):
- 012 - 226 0911
- 016 - 221 1911
- 019 - 211 1911
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What is Chatz Easy Connect ("CEC")?
CEC is an IDD/STD product with a feature that allows
customers the convenience of making international calls without
having to key in the 15 digit PIN.
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Is the purchase method different
from other IDD products offers?
No. The only different is there is no PIN required
to use this service. Upon successful purchase we will send you an
acknowledgement receipt without any PIN.
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How do I use CEC to make an IDD call?
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Step 1:
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Dial the chatz' access number from the phone specified
during the purchase of CEC.
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Step 2:
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Key in the destination number.
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You will NOT be prompted to key in any PIN number during the
call.
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How do I top-up CEC?
Customer must make a CEC before the expiry date of
the product. Customers can call the chatz Customer Service to check
their expiry date.
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Can I add or remove phone numbers
specified during the time of purchase?
Yes. A CEC Customer can either add or remove a phone
number by simply sending an SMS instruction from a CEC registered
hand phone to either 016 - 221 1911 or 012 - 226 0911
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SMS Code to add phone number to access your Chatz Easy Connect:
chatz add <phone#>
E.g. chatz add 0377034333 or chatz add 0162225555
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SMS Code to delete phone number from your chatz Easy Connect:
chatz del <phone#>
E.g. chatz del 0377034333
Note: Customer shall be fully responsible for the
accuracy of the phone number registered.
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