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PREPAID SERVICES
Mobile Reload
What
if I do not receive my airtime balance or reload PIN on my handphone?
Please call our RHB Bank Customer Service at 603-
9206 8228 to inquire on the status of your transaction.
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If
my airtime has expired and the prepaid account has been dormant,
are there any charges to reactivate the prepaid account?
Please contact your mobile operator to enquire
about your prepaid account status.
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• Maxis
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603-7492 2123
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• DiGi
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016-2990 000
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• Celcom
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019-300 0909
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How do I check my prepaid airtime balance after
I perform a reload?
Please call the numbers as stated below:
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Product
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Number to dial
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• Maxis Hotlink
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122 (can also SMS)
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• DiGi Beyond™ Prepaid
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Key in *126# and press Send (the airtime balance will
be displayed immediately. Airtime balance will also
automatically appear on the subscriber's handphone after
each top-up or usage.
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• Celcom Airtime
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1990
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• Celcom Network Access
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1990
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Important Notice:
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012 - If you key in an invalid PIN for the second time,
your line will be barred by Maxis. If your line is barred,
you have to call your respective service providers to
unbar your line.
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016 reload is automated. If you attempt to reload by
keying in an invalid PIN the line will be barred. Even
if your line is barred, you will still have access to
your phone book.
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Will I have to do anything
special to enable my mobile phone to use the prepaid service offerred
by RHB Bank?
No. As long as your mobile phone is able to receive
SMS messages you can use the service.
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How long before my airtime
expires?
You can use your airtime value until it is exhausted,
as long as it is within the validity period, as stated below.
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Product
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PIN
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Amount
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Validity
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• DiGi Beyond™ Prepaid
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No
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RM30
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30 days
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RM50
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50 days
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RM100
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100 days
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• Maxis (122*)
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Yes
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RM30
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30 days
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RM60
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60 days
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RM100
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• Celcom Airtime(1990*)
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No
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RM50
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No limit
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RM100
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• Celcom Network Access(1990*)
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No
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RM50
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30 days
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RM130
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90 days
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*Call/dial
this number to check your prepaid account balance
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If I still have airtime balance
remaining after my airtime validity period expires, can it be brought
forward?
Upon expiry of the airtime validity period, you will
be given a grace period to reload before the balance airtime (if
any) is forfeited. Please check with your respective mobile operators
for:
- Different airtime validity periods applicable for the variety
of denominations and
- The duration of grace period allotted.
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What is the difference between
reloading airtime through RHB Bank's Internet Banking and other
methods?
For non-PIN based reload method, a feature called
automatic reload is used where no PINs are dispensed to the customer
after a purchase. This makes reloading safer and there is no issue
of losing the airtime purchased as the mobile phone number to be
reloaded and the amount are pre-specified.
Secondly, it saves you the hassle, cost and time of having to call
up the mobile operator in order to activate the airtime as this
auto-reload feature will automatically activate your prepaid airtime
for you within 5 minutes of completing the reload transaction.
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Whom do I contact if there are
problems with my reload?
Please contact RHB Bank's Customer Service at 603-
9206 8228.
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