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MY ACCOUNTS
Which
of my personal accounts can I view & access?
If you enrolled
after 21 July 2002, the following applies:
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You will
be able to view all accounts that are linked to the ATM card
that you used to enroll for our Internet Banking service. If
you have any other accounts that are not linked to this particular
ATM card, then please refer to our instructions on
how to add accounts.
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You can
view a maximum of 32 accounts using the SignOn ID and SignOn
Password. If you have reached your maximum limit, you will have
to remove an existing account, before you can add another account.
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For joint
accounts, where signing instructions are 'to sign jointly',
you can only view the accounts but won't be able to conduct
any transactions. In cases where the signing instructions are
'either one to sign', you can view as well as conduct transactions
(except for Fixed Deposit placements).
If you enrolled
before 21 July 2002, you will be able to view all accounts, irrespective
of whether the accounts are linked to your ATM card. However, for
any new accounts that are opened after 21 July 2002, you will have
to send us a secure message to add these accounts to your Internet
Banking service. View our detailed instructions on
how to add accounts.
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Can
I view my business accounts?
At present
you can only view your personal accounts as well as your sole-proprietor
accounts.
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What
account details can I view?
You will be
able to view your current and available balance, interest rate/hibah
and all other related information, depending on the type of account
you hold. You will also be able to view 60 days of transaction history
for your current accounts, a minimum of 60 days for your savings
accounts, 8 months for your credit card accounts and 3 years for
your loan accounts.
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Why
is it I cannot see my account?
This is possibly
because the account is not linked to the ATM card or RHB VISA Credit
Card that was used to enroll. Please view our detailed instructions
on how to add accounts.
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What
do I need to do to view my newly opened account?
If you have
opened a new account at any RHB Bank branch or through rhbbank.com.my,
this account will not be displayed under "My Accounts".
You will need to send us a secure message to add this account. View
our detailed instructions on how
to add accounts.
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How
do I remove a particular account from rhbbank.com.my?
If you do not
wish to see a particular account being displayed, you will have
to send us a Secure Message. At any later stage, if you change your
mind, you can also send us another Secure Message to include this
account. View our detailed instructions on
how to remove accounts.
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