How do I start using the BillPay function?

To start using BillPay, you need to first add your billers. Only then can you start paying your bills. Here is how you do it:

• Select the "Pay Bills" link and click on "Add Biller"

• Enter the necessary details and click on the "Submit" button. You'll need copies of your bills to begin adding billers.

• Then, click on the "Bill Payment" link available on the left navigation panel.

• You will find the biller which you had earlier registered, available on the screen. Fill in the necessary details, and choose either "One Time" or "Recurring" payment.

• Click on the "Submit" button.

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Which billers can I pay?

Currently you can pay for:

What are the details I need to enter to pay my bills?

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How do I make a One Time BillPay transaction?

One Time Payment is to make one-off payments to bills which amount change from month-to-month. If you select today's date, your payment will be processed immediately.

First, add the particular biller, by clicking on the "Add Biller" link available under "Manage Biller List".Then, click on " Bill Payment", and fill in the necessary details. Select the "One Time Payment" option and enter the date you want the payment to be processed. Click on the "Submit" button once you are done.

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How do I make a Recurring BillPay transaction?

Recurring Payment is used for fixed amount bills that are paid regularly. For instance, you can schedule your housing loan installments and insurance premiums for more than a year using this feature.

First add the particular biller, by clicking on the "Add Biller" link available under "Manage Biller List". Then, click on "Bill Payment", and fill in the necessary details. Select the "Recurring Payment" option and enter the scheduling details. Click on the "Submit" button once you are done.

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What is the daily transaction limit to pay bills?

Currently, the default daily transaction limit is RM5,000 for all BillPay transactions. However, Residents can increase the limit to RM30,000. For Non-Residents, the daily transaction limit is RM5,000 for both BillPay and 3rd Party Funds Transfer.

To change your daily transaction limit, select the "Change Limit" link under "My Profile". If you select a new limit that is the same or lower that the amount you have already transacted for the day, you will not be able to make any more transactions for that day. To find out more on how to change your daily transaction limit, please click here.

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How long does it take before my payment is received by the biller?

It will usually take 3 business days for your payment to reach your Biller. However, we recommend that you make your payments at least 5 business days before the due date. Our business days are that which are practiced in Federal Territory and Selangor.

The Bank shall not be liable for any disruption of the services or disputes on payments made by you to the Bank on or after the payment date.

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Once I have set up my billers, how do I deactivate or delete them?

To deactivate a biller:

• Click on the "Pay Bills" link on the left panel, then click on the "Active" link below "Manage Biller List".

• Click on the appropriate Biller Nickname.

• At the "Active Billers Details" screen, click on the "Deactivate" button.

To delete a biller:

• Follow the same steps as above, but the "Active Billers Details" or "Inactive Billers Details" screen, click on the "Delete" button.

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How do I check if my payment has been successful?

After your BillPay transactions have been conducted, you will receive notification of your payment status via a secure message.
 

To check for successful BillPay transactions, click on the "Pay Bills" link on the left panel, then click on the "Payment History" link. The screen will display all your successful transactions over the past 120 days.
 

To check for unsuccessful payments, click on the "Pay Bills" link on the left panel, then click on the "Status Alerts" link. The screen will display all unsuccessful payments over the past 120 days.

Please check for secure messages from our bank regarding your failed payment, by clicking on "Messages" and selecting "From RHB Bank" on the left panel.

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How do I reschedule or cancel my bill payment?

You can reschedule, modify or cancel bill payments which have been scheduled to be transacted on future dates but not yet transacted. To do any of the above, you need to take the following steps:

• Click on the "Pay Bills" link on the left panel

• Click on the "Pending Payments" link on the left panel

• At the Pending Payment screen, click on the appropriate "Biller Nickname"

• You will be taken to the "Pending Payment Details" screen, where you can change the payment date, modify the payment amount, adjust the number of payments remaining (if it is a Recurring payment), or Delete the specific payment.

Please note that the Pending payment screen will always display details of the next payment due plus the remaining number of payments scheduled. E.g., if you have scheduled 20 insurance premium payments for the next 20 months, the screen will display details for the next payment date and state that another 19 similar payments have been scheduled.

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I have several failed payments under my status alert. How do I delete them?

We're sorry, but at the moment you can't delete the status alerts. However, we will not re-try any failed payments. You need to pay your bills again using either our One Time or Recurring Payment feature.

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Open an RHB Bank account