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What can I do with the Messages function of rhbbank.com.my?
After you SignOn to rhbbank.com.my, the first screen displayed will inform you that you have messages pending (if any). These are secure messages which are encrypted and cannot be viewed unless you have used the correct SignOn ID and Password. These secure messages are meant for information you want to keep confidential like transaction details and account balances.
You can send us requests such add/remove accounts, change daily transaction limit, change Credit Card limit and change Overdraft limit.
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What should I do if I have a request that does not fall into any of the specified message categories?
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If you wish to submit a request or message that does not fall into any of the specified categories, choose “General Request” category to send us your special request.
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However, it is advisable not to use this for reporting any loss or other urgent matters. Please contact us directly instead by calling 03-9206 8228.
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How soon will I receive a reply?
We will revert to you by the next business day where possible, unless there are further issues we need to attend to relating to your secure message requests. Note that for certain requests like credit limit or overdraft limit modifications, we will revert to you only after two business days. Our business days are that which are practiced in Federal Territory and Selangor.
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How do I send a message to add/remove my accounts?
To send a secure message to add/remove your accounts, here is what you should do:
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Click on "Messages" and select "To RHB Bank"
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From the dropdown templates, choose "Add/Remove Accounts"
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You will then be able to view all accounts which are currently linked to rhbbank.com.my
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If you want to remove any accounts from those that have been displayed, just check the respective box next to the account number concerned
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If you would like to add an account, enter the number in the boxes provided
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Then click on the "Submit" button
It will take two business days before your accounts are displayed/removed from your "My Accounts" screen. Our business days are that which are practiced in Federal Territory and Selangor.
You can view a maximum of 32 accounts at your “My Accounts” screen. If you have reached your maximum limit, you will have to remove one of them before you can add another account.
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