• Do not reveal your SignOn ID and Password to anyone. RHB Bank staff will never ask for your SignOn ID and Password for any reason.

• Do not write down your SignOn ID and Password or use it when someone can see it.

• Do not choose a SignOn password that is easy to guess such as your SignOn ID, telephone number, identification number or birth date. Also, avoid using repeated or sequential numbers like 111111 or 654321.

• Change your SignOn password often.

• Do not share your password. Our staff and administrators will not ask for your password. Do not be duped by e-mails or phone calls asking you for your password. This is a well known, although not-too-common ploy designed to deceive you into sharing your password. As a rule, never share your SignOn password with anyone.

• Apart from the steps mentioned above, you should also be aware that there are several ways a fraudster can retrieve your SignOn ID and Password. These include phishing, hacking, retrieving hard-copy documents, looking over one's shoulder and loading malicious software for example viruses into your computer. Please click here for additional steps that you can take to keep your details confidential.

• If you suspect your ATM Card number, SignOn ID or SignOn password has been compromised, contact the RHB Bank branch closest to you (please check by clicking on the “Branch and ATM Locator” on the left navigation panel) or call our Customer Service Agents at 03-9206 8228 for assistance.

Yes. Upon signing on, all information that you have entered via the Internet is encrypted using 128-bit Secure Socket Layer (SSL) Encryption. This is to ensure confidentiality and data integrity. It is a strong encryption that prevents others from illegally accessing and making unauthorized alterations to your information.

We also employ multiple levels of firewalls and a two-tier authentication process using your SignOn ID & Password.

• SSL Encryption is a process by which information is scrambled or coded in an attempt to hide it from someone who shouldn't be seeing it. It safeguards the information sent between your browser and the computer system at RHB Bank to reduce the likelihood of unauthorized accessing or viewing of information.

• Currently, 40-bit SSL encryption is the basic minimum standard that is used in most browsers. However, it is better to use 128-bit SSL encryption. The main difference between 40-bit SSL and 128-bit SSL is the length of the key used to encrypt the messages. The longer the key is, the more difficult it is to break the encryption code.

• Please click here to check if you are using 128-bit SSL encryption.

To determine if you have the 128-bit SSL encryption software, please follow the instructions below:

Internet Explorer 5.0x and later

• From your browser menu at the top, select "Help"

• Click on "About Internet Explorer"

• If you see the statement, "Cipher Strength: 128-bit supported" that means your browser supports 128-bit SSL encryption.

• If the check shows a lower encryption level, please click here for instructions on how to upgrade your encryption level.

• Internet Explorer 5.0x and later

  • To automatically download the 128-bit SSL Encryption support patch click here

  • Then, look for the exact version of the browser you currently have

  • Follow the instructions as stated on the page
    
    

• Netscape 4.7x only

  • To download the browser to enable the 128-bit SSL Encryption click here

  • Scroll down to Netscape 4.x which is available at the bottom of the web page

  • Click on Version 4.7x only (Windows)

  • Then, follow the instructions as stated on the page

• We strongly recommend you never ever leave your PC unattended after you SignOn to the Internet Banking service (for the same reason you never leave an ATM machine immediately after you have keyed in your ATM PIN).
  
  

• Please note that any transactions conducted by another party (unauthorized transactions) while you leave your PC unattended after you SignOn is treated by RHB Bank as legitimate transactions authorized by you.
  
  

• As a security measure, if you leave the computer idle, or if you have forgotten to SignOut, the system will automatically SignOut for you after a certain period of time. However, if any unauthorized transactions are conducted by a 3rd Party during this period (before the automatic SignOut) is treated by RHB Bank as legitimate transactions authorized by you.
  
  

• To be able to use the Internet Banking services after an automatic SignOut, you will have to SignOn again. Transactions you had conducted while the computer was left idle would have been executed, and you can confirm this by checking your account balances from the “My Account” summary page and also the account transaction history. Should there be any transactions conducted by a 3rd Party during this period before the automatic SignOut, these unathorised transactions are treated by RHB Bank as legitimate transactions authorized by you.

Upon signing on, all information that you have entered via the Internet is encrypted using Secure Socket Layer (SSL) technology. This is to ensure confidentiality and data integrity. It is a strong encryption that prevents others from illegally accessing and making unauthorized alterations to your information.

Why do I need to use 128-bit SSL Encryption?

• Do not share PCs or use public PCs
  
  You are strongly advised to avoid conducting your Internet Banking transactions on shared or public PCs (Personal Computers), for example in cyber cafes. If you proceed to utilize cyber cafes to conduct your Internet Banking transactions, please be reminded that you are doing so at your own risk.
  
  If the shared/public PC (Personal Computer) is using Internet Explorer 5 and above, you should also ensure that the "AutoComplete" function is de-activated prior to signing on.
  

• Ensure that your PC or laptop is loaded with the latest anti-virus and anti-spyware software and please make certain that they are updated with the latest pattern regularly. This is an important step to follow, as malicious software that include spyware can sometimes be loaded on a your personal computer at home or in public PCs such as in cyber cafes. For example, spyware can be surreptitiously loaded when you open a seemingly harmless e-mail attachment or click on a pop-up advertisement. The spyware then collects confidential information and forwards the information to the fraudster.
  

• Clear your browser's cache
  
  A browser usually stores information like images and text on your PC so that the Internet pages will be displayed faster the next time you re-visit an Internet website. This information is stored in a place called the browser cache memory, and we strongly recommend that you always clear the cache memory – especially if you conduct your Internet Banking transactions on shared or public PCs, for example in cyber-cafes.

• This is how you can clear your cache memory for the following browsers:

  • Netscape Navigator 4.7x
    • Click "Edit"
    • Select "Preferences"
    • Click "Advance"
    • Select "Cache"
    • Click both "Clear Memory Cache" and "Clear Disk Cache"
    • Click "OK"
    • Close your browser
      
      
  • Internet Explorer 4.0
    • Click "View"
    • Select "Options"
    • Click "General"
    • Select "Temporary Internet Files" and click "Delete Files"
    • Click "Yes"
    • Close your browser
      
      
  • Internet Explorer 5.0
    • Click "Tools"
    • Select "Internet Options"
    • Click "General"
    • Select "Temporary Internet Files" and click "Delete Files"
    • Click "OK"
    • Close your browser
• de-activate the "AutoComplete" function of Internet Explorer 5.0
  

  In Microsoft Internet Explorer 5, the “AutoComplete” function stores and lists possible matches from entries that you have typed previously. You can prevent any passwords (including your SignOn Password) from being stored in Internet Explorer 5.0 by de-activating the “AutoComplete” function:

  • Launch you Internet Explorer 5 and click on “Tools” – “Internet Options” – “Content”.

  • Under “Personal Information”, click on “AutoComplete”.

  • Uncheck “User names and passwords on forms”.

  • Click on “Clear Passwords”, and click “OK” to clear all previously saved passwords.

  • Click on “OK” to save the changes.
    

• remember to SignOut

  Always remember to sign out when you are done, for the same reasons you would remove your ATM card after you have completed all your transactions at an ATM. It's quick and easy - just click on the [SignOut] link on the top right of the screen, or on the left navigation panel. If you are using a public PC (Personal Computer), at an Internet cafe for example, we strongly advise you to clear the browser cache memory, then close the browser you were using when you are ready to end your Internet session.

If you are in the midst of submitting /transmitting your banking transaction when the PC crashes or you get disconnected from the Internet, you can:

• SignOn to rhbbank.com.my and check your balances from the “My Account” summary page and also check the account transaction history. You will be able to know whether your transactions have been successful.

• If you made a Fund Transfer, check the "View Alerts" and "View Pending" pages under "Transfer Funds". The "View Alerts" page shows all failed fund transfers and the "View Pending" page displays all your pending fund transfers.

• If you have made a Bill Payment, click on the "Paid" link of "BillPay " to see whether your bill payment has been processed. Also, check on "Status Alert" under "Pay Bills " to check whether any of your bill payments were unsuccessful.

• Alternatively, you can call our Customer Service Agents at 603-9206 8228 to help you check.

Browser

• Microsoft Internet Explorer (IE) version 5.0 and above with 128-bit SSL Encryption - to get the latest version of the software, click here, or

• Netscape Navigator/Communicator version 4.7x with 128-bit SSL Encryption

• Microsoft Internet Explorer for MAC version 5.2

• PC(Personal Computer) with at least a Pentium processor (32 MB RAM or higher)

• SVGA or higher resolution monitor, 256 colors, at a screen resolution of 800x600

• Modem of 28.8 kbps or higher

• Microsoft Windows 9x operating system (95 or 98) and above

Please take note that Netscape Communicator version 6.x and Safari Browser are currently not supported.

You must ensure that the website you are visiting belongs to RHB Bank before entering your SignOn ID and Password. To do so, check the digital certificate by following the simple steps below:

Internet Explorer Users

1. Double click on the "Padlock" or "Key" and the digital certificate window will pop-up.

2. Ensure the following at the digital certificate window:

• The certificate is issued to logon.rhbbank.com.my
• The certificate is issued by Verisign
• The certificate date is valid