• 3 Golden Rules
• Phishing Scam and Suspicious Email
• Spoof Website
• Alerts

Our golden rules for safe online banking

To help you keep your online banking activity more secure, we recommend that you follow some sensible rules:

Protect your computer from malicious programmes

Besides destroying important information on your computer, some viruses and malicious programmes such as Trojan Horse may capture your password without your knowledge. These programmes are often disguised as normal files. To avoid getting infected, you should:

1. Never download any file from questionable websites (programmes, games, pictures, etc) or people (e.g. email attachments).
2. Never use features in your programs that automatically get or preview files.
3. Install a personal firewall and virus detection software. You should also update your software frequently.

Disable the preview mode in your email programs.

Don't save your SignOn ID and password

Some browsers store and list possible matches from words or entries that you have typed previously. You can prevent any SignOn and passwords from being stored in your browser by deactivating the function before you begin your Internet session.

How to deactivate the function:
Internet Explorer

• Click "Tools"
• Select "Internet Options"
• Click "Content".
• Select "Personal Information" and click "AutoComplete".
• Uncheck "User names and passwords on forms" and click on "Clear Passwords".
• Click on "OK" to save your settings

Netscape Navigator

• Click "Edit"
• Select "Preferences"
• Click "Privacy & Security"
• Select "Passwords"
• Uncheck "Remember passwords" under "Password Manager"
• Click "OK" to save your settings

Keep your PIN and password confidential

• Do not reveal your SignOn ID or SignOn Password to anyone. RHB Bank staff will never ask for your SignOn ID/SignOn Password for any reason.
• Do not write down your SignOn ID or SignOn Password or use it when someone can see it.
• Do not choose a SignOn password that is easy to guess such as your SignOn ID, telephone number, identification number or birth date. Also, avoid using repeated or sequential numbers like 111111 or 654321.
• Change your SignOn password often.
• If you suspect your SignOn Password has been compromised, change it as soon as possible.
• Avoid using your birth date or name as your SignOn ID or SignOn Password. Password should be alpha numeric i.e. Bookmark38
• Avoid storing passwords on your computer.
• Do not set up your computer so it ‘autocompletes’ or saves your SignOn Password i.e. – do not tick the “remember this password” box.
• Do not use the same password on Internet banking as telephone banking.

Apart from the steps mentioned above, you should also be aware that there are several ways a fraudster can retrieve your SignOn ID or SignOn Password. These include phishing, hacking, retrieving hard-copy documents, looking over one's shoulder and loading malicious software for example viruses into your computer.